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Now Hiring

Founded in 1953, the Catalina  Island Museum is located in the quaint city of Avalon on beautiful Catalina Island. Just 23 miles from the greater Los Angeles metropolitan area, the Catalina Island Museum is dedicated to collecting, preserving and sharing the remarkable cultural and historical heritage of Catalina as well as enriching the experiences of residents and visitors through an offering of unique and contemporary rotating exhibits, musical concerts and silent film presentations.

Constituent Relations and Database Manager 

 

About the Position

Catalina Island Museum seeks an experienced and self-motivated fundraising database professional to build positive constituent relationships and foster a culture of philanthropic giving. This person will serve at the core of Catalina Island Museum operations. The focus is to ensure museum processes, protocols and approaches to constituent relations are cohesive, responsive, and creative for the benefit of constituent experience and staff users. This position strategically plans how to streamline constituent communications, event ticketing, donation and membership tracking and fundraising campaigns within and between departments. The Constituent and Database Manager collaborates with Leadership, Finance, Membership, Events, Marketing and Visitor Associates staff as well as a Development Consultant and a Consulting Grant Writer. This position is centered around the museum’s Client Relation Management system NonProfit Easy/Fundly and related software.

 

This is a full-time exempt position which can be performed remotely. The ideal candidate resides in the greater Los Angeles area and is willing to make limited trips to Catalina Island. 

 

Duties and Responsibilities

  • Directs all aspects of Non/Profit Easy/Fundly (CRM) administration including users and their roles. Leads databases conversations and creates structure for all staff users.

  • Creates and implements museum-wide processes for accurate constituent and program data collection and progress tracking.

  • Provides technical advice and staff training. Generates customized reports to support Membership, Events and Fundraising. 

  • Processes gift acknowledgements and receipting of contributions.

  • Processes membership acknowledgement and receipting, including sharing of benefits.

  • Manages digital membership Museum Anywhere program ensuring data is appropriately synched with NonProfit Easy data and museum membership program benefits. 

  • Manages, updates, and executes gift-acceptance policies and procedures to ensure compliance and align processes. Serves as checkpoint for quality control of all records.

  • Manages Development operations by implementing best practices in the areas of gift regulations, data management, gift processing, event management and donor relations.

  • Develops specifications for standard reports to meet museum needs and works with internal and external resources to implement.

  • Develops donor tracking and fundraising strategies based on Fundly capabilities. 

  • Collaborate with staff and consultants to guide museum strategically towards financial and cultural success.  

  • With input from Director of Marketing and Public Relations, assists in the creation of design and functional specifications for all new fundraising projects.

  • Implements tiered communication strategies for members and donors.

  • Assist Finance Department in monthly and annual reconciliation of development and finance databases related to contributed income

  • Provides necessary information to assist with annual audit.

  • As needed consults with IT on security measures to safeguard sensitive data.

  • Implements and reports on privacy and confidentiality policies and procedures related to constituent data.

Minimum Education and Experience Requirements

  • A minimum of 3 years’ directly related experience in a fundraising environment

  • A minimum of 3 years’ directly related systems management experience required (NonProfit East/Fundly and Museum Anywhere strongly preferred)

  • Relevant BA/BS Degree required (Business Administration, Accounting, Management, Information Services, etc.)

 

Knowledge, Skills and Abilities

Incumbent must be a technically minded person who has in-depth CRM knowledge. Strong preference for individuals with significant formal training in information systems applications and electronic reporting. This position requires comfort and effectiveness in translating between end users’ needs and database output. The incumbent must employ an advanced ability to prioritize tasks, schedules, and objectives. Must be highly customer service driven and detail oriented. Exposure to accounting practices, supervisory experience, Microsoft Excel, NonProfit Easy/Fundly experience; knowledge of Quickbooks accounting practices and fundraising best practices are preferred skills. 

 

Schedule

Currently, the museum is open five days a week Wednesday – Sunday (closed New Year’s Day, Independence Day, Thanksgiving Day and Christmas Day). Full Time Employees are scheduled 40 hours per week. The potential of working remotely requires collaboration with team during a traditional Monday – Friday work week. All employees working remotely are required to join scheduled team meetings throughout the week, track and manage their time responsibly in accordance with museum policy, and make periodic visits to Catalina Island Museum. 

 

Additional Requirements and Information 

Employment is contingent upon a satisfactory background and reference check, which will include criminal reports as well as verifications of employment records. The Database and Constituent Manager must be legally authorized to work in the United States. 

To Apply

Click here to email cover sheet and resume.

© 2021 by Catalina Island Museum

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