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Now Hiring

Founded in 1953, the Catalina  Island Museum is located in the quaint city of Avalon on beautiful Catalina Island. Just 23 miles from the greater Los Angeles metropolitan area, the Catalina Island Museum is dedicated to collecting, preserving and sharing the remarkable cultural and historical heritage of Catalina as well as enriching the experiences of residents and visitors through an offering of unique and contemporary rotating exhibits, musical concerts and silent film presentations.

Click here to download an application.

Visitor Services Associate (VSA)

 

Reports to: Visitor Services Manager

Classification: Part-time, non-exempt

About the Position

Visitor Services Associates greet all visitors and provide an atmosphere where visitors feel welcome and are comfortable to ask questions. The Catalina Island Museum strives to be a leader among museums with excellent customer service. 

All Visitor Services Associates maintain a presence throughout the Museum and are cross-trained in six visitor-facing areas:

     (1) Visitor Orientation, admissions, and ticketing

     (2) In-gallery experience

     (3) Safety and security

     (4) Retail

     (5) Programs

     (6)Membership opportunities

 

From welcoming visitors, to sharing knowledge about the collections and membership benefits, to finding new ways to inspire and interest our visitors every day, the Visitor Services Department is truly the face of the Catalina Island Museum (CIM).

 

Responsibilities include but are not limited to:

  • Demonstrate that the Catalina Island Museum values its visitors through excellent customer service.

  • Welcome all visitors when they enter, thank them when they leave.

  • Reserve/sell admission, program, and special exhibition tickets

  • Facilitate check-in process for all visitors and groups, and assist them in planning their museum experience.

  • Impart knowledge about the CIM collections, the Museum building and the Museum’s role in Avalon and the broader museum community.

  • Sell, promote and data-enter Memberships.

  • Ensure easy and efficient visitor flow through the Museum.

  • Monitor gallery entrances

  • Be available to answer many types of questions throughout the museum, and enforce gallery rules of conduct, security and safety procedures and protocols in all public spaces when needed.

  • Complete all required ongoing training, including but not limited to security training, audience engagement, collection training, visitor orientation and ticketing training.

  • Prepare deposits and maintain a balanced register

  • Perform opening and closing procedures

  • Process new store merchandise

  • Provide feedback to staff regarding visitor experiences and comments.

  • Help with events with duties that include but are not limited to: checking in guests, helping with set up and tear down, monitoring galleries, helping with art project or food stations and security.

 

Qualifications

  • A passion for people and museums

  • Experience in a visitor-facing role at a comparable organization.

  • Experience hospitality, retail, attractions or cultural organization.

  • High school diploma preferred; relevant coursework from an accredited college or university strongly preferred.

  • Foreign language skills strongly preferred.

  • Knowledge of admissions, POS and online ticketing systems.

  • Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds.

  • Ability to identify and positively resolve visitor issues in the moment; strong decision-making skills necessary

  • Must be able to work weekends, holidays and special events as necessary

  • General knowledge of information technology and business software applications; must be highly proficient using Microsoft Office Suite

  • Effective and persuasive communications skills; able to write and speak clearly and present information to a wide variety of internal and external stakeholders.

Physical Requirements

Must be able to stand and move around public areas of the Museum for extended periods of time, and lift up to 25 pounds. Reasonable accommodation will be made for qualified candidates with disabilities (assuming such accommodation

does not impose an undue hardship on the museum).

 

Schedule

The Museum is open seven days a week (closed New Year’s Day, Independence Day, Thanksgiving Day and Christmas Day).

 

Additional Requirements

Employment is contingent upon a satisfactory background and reference check, which will include criminal reports as well as verifications of employment records. The Visitor Services Associate must be legally authorized to work in the United States.

Please click here to send resume and cover letter and/or completed employment application addressed to Visitor Services and Retail Manager Alyssandra Nighswonger.