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Now Hiring

Founded in 1953, the Catalina Island Museum is located in the quaint city of Avalon on beautiful Catalina Island. Just 23 miles from the greater Los Angeles metropolitan area, the Catalina Island Museum is dedicated to collecting, preserving and sharing the remarkable cultural and historical heritage of Catalina as well as enriching the experiences of residents and visitors through an offering of unique and contemporary rotating exhibits, musical concerts, and silent film presentations.

Click here to download our general Employee Application. Once completed, please click here to send it to our Finance and Operations Manager.

Visitor Services Associate (VSA)

Catalina Island Museum is seeking friendly and enthusiastic additions for our Visitor Services Department. Our Visitor Services Associates demonstrate that the Catalina Island Museum values its visitors through excellent customer service. From welcoming visitors to enjoy our world-class exhibitions to sharing knowledge about the collections and membership benefits, our Visitor Services team is truly the face of the museum. 

3 Positions Available:

  • Full Time Visitor Services Associate, year round, with benefits

  • Part Time Visitor Services Associate, part-time 20-30 hours per week

  • Seasonal Visitor Services Associate, part-time through February 2020

 

About the Position

Visitor Services Associates welcome all visitors and provide an atmosphere where visitors are comfortable to ask questions. All VSAs maintain a presence throughout the museum and are cross-trained in six visitor-facing areas: (1) visitor orientation, admissions, and ticketing; (2) in-gallery experience; (3) safety and security; (4) retail (5) programs; and (6) membership opportunities.

 

Duties and Responsibilities include, but are not limited to:

  • Greet and welcome all visitors, thank them for coming

  • Provide feedback to staff regarding visitor experiences and comments

  • Reserve/sell admission, program, and special exhibition tickets

  • Facilitate check-in process for all visitors and groups, and assist them in planning their museum experience

  • Monitor gallery entrances

  • Maintain a clean and well-stocked store, lobby, janitorial and restroom facilities

  • Impart knowledge about the CIM collections, the museum building and the museum’s role in Avalon and the broader museum community

  • Ensure easy and efficient visitor flow through the museum

  • Enforce security and safety procedures and protocols in all public spaces of the museum

  • Complete all required ongoing training, including but not limited to security training, audience engagement, collection training, visitor orientation and ticketing training

  • Be available to answer many types of questions throughout the museum, and enforce gallery rules of conduct when needed

  • Process new store merchandise

  • Prepare deposits and maintain a balanced register

  • Sell, promote and data-enter memberships 

 

Qualifications

  • A passion for people and museums

  • Minimum of 1 year of experience in a visitor-facing role at a comparable organization

  • Experience in hospitality, retail, attractions, or cultural organizations preferred

  • High school diploma required; relevant coursework from an accredited college or university strongly preferred

  • Foreign language skills strongly preferred

  • Knowledge of admissions, POS, and online ticketing systems preferred

  • Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds

  • Ability to identify and positively resolve visitor issues in the moment; strong decision making skills necessary

  • Must be able to work weekends, holidays, and special events as necessary

  • General knowledge of information technology and business software applications; must be highly proficient using Microsoft Office Suite

  • Effective and persuasive communications skills; able to write and speak clearly and present information to a wide variety of internal and external stakeholders

 

Physical Requirements

Must be able to stand and move around public areas of the museum for extended periods of time, and lift up to 25 pounds. Reasonable accommodation will be made for qualified candidates with disabilities (assuming such accommodation does not impose an undue hardship on the museum). 

Schedule

The museum is open seven days a week (closed New Year’s Day, July 4th, Thanksgiving and Christmas Day). VSA hours vary, including some weekend evening hours.

Additional Requirements

Employment is contingent upon a satisfactory background and reference check, which will include criminal reports as well as verifications of employment records. Visitor Services Associates must be legally authorized to work in the United States.

Apply

Applications may be picked up at the front desk of the Catalina Island Museum at 217 Metropole Avenue, Avalon during regular business hours, or applicants can submit a resume and cover letter to alyssandra@catalinamuseum.org.

© 2020 by Catalina Island Museum

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